Feller, J., Finnegan, P., Fitzgerald, B., & Hayes, J. (2008). Bazaar by Design: Managing Interfirm Exchanges in an Open Source Service Network. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 173-188). http://dx.doi.org/10.1007/978-0-387-09768-8_12
2008
Constantinides, P., & Blackler, F. (2008). Co-Orienting the Object: An Activity-Theoretical Analysis of the UK’s National Program for Information Technology. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 259-270). http://dx.doi.org/10.1007/978-0-387-09768-8_18
Butler, T., Emerson, B., & McGovern, D. (2008). Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 43-59). http://dx.doi.org/10.1007/978-0-387-09768-8_4
Devadoss, P., & Chiasson, M. (2008). Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 331-339). http://dx.doi.org/10.1007/978-0-387-09768-8_24
Petrakaki, D. (2008). E-Government and Changes in the Public Sector: The Case of Greece. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 213-227). http://dx.doi.org/10.1007/978-0-387-09768-8_15
Chiasson, M., Flynn, D., Kaplan, B., Lehoux, P., & LeRouge, C. (2008). eHealth: Redefining Health Care in the Light of Technology. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 357-362). http://dx.doi.org/10.1007/978-0-387-09768-8_28
Loebbecke, C., Huyskens, C., & Gogan, J. (2008). Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 189-198). http://dx.doi.org/10.1007/978-0-387-09768-8_13
Barrett, M., & Davidson, E. (2008). Exploring the Diversity of Service Worlds in the Service Economy. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 1-10). http://dx.doi.org/10.1007/978-0-387-09768-8_1
Vorakulpipat, C., & Rezgui, Y. (2008). Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 27-41). http://dx.doi.org/10.1007/978-0-387-09768-8_3
Gregory, R., & Prifling, M. (2008). How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 311-319). http://dx.doi.org/10.1007/978-0-387-09768-8_22