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Aman, A., & Nicholson, B. (2008). Mind the Gap! Understanding Knowledge in Global Software Teams. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 321-330). http://dx.doi.org/10.1007/978-0-387-09768-8_23
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Andersen, S., & Aanestad, M. (2008). Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 129-141). http://dx.doi.org/10.1007/978-0-387-09768-8_9
Atkinson, C., & Brooks, L. (2008). Rhizomatic Informatics: The Case of Ivy University. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 81-101). http://dx.doi.org/10.1007/978-0-387-09768-8_6
Alter, S. (2008). Service System Innovation. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 61-80). http://dx.doi.org/10.1007/978-0-387-09768-8_5
Sawyer, S., & Yi, F. (2008). The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 199-209). http://dx.doi.org/10.1007/978-0-387-09768-8_14