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Alter, S., Korpela, M., Petkov, D., & Russo, N.. (2011). Will Current Trends in Information Systems Development Lead to More Visible Usage of Socio-technical Approaches?. (M. Chiasson, Henfridsson, O., Karsten, H., & DeGross, J. I., Eds.)Researching the Future in Information Systems. Springer Berlin Heidelberg. doi:10.1007/978-3-642-21364-9_20
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Alter, S. (2008). Service System Innovation. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_5
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Alter, S., Gal, U., Lipien, D., Lyytinen, K., & Russo, N.. (2008). Information Systems and the Service Economy: A Multidimensional Perspective. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_26