Information Systems and the Service Economy: A Multidimensional Perspective

Publication Type:

IFIP Paper


Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century, p.349 - 352 (2008)



This panel will examine the impact of the growth of the service economy on organizations and information systems from four perspectives: (1) internal changes in organizations, both service providers and service clients, in terms of their structures,
processes, and competencies; (2) redefinition of interorganizational relationships and redrawing of organizational boundaries
and identities; (3) the role of IS in enabling these new collaborative relationships; and (4) the possibility of designing
better applications to enhance organizations’ capacity to engage in service exchanges.