Publications
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. (1997). Creating and maintaining obligations: An empirical study of mediated and face–to–face communication. ()5th European conference on information systems. Cork: Cork Publishing Ltd. Retrieved from ECIS1997.pdf
. (2008). Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_13