@article {765,
	title = {Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor},
	year = {2008},
	month = {2008},
	pages = {189 - 198},
	abstract = {This paper describes the early weeks of a live pilot of item-level RFID by METRO Group{\textquoteright}s German department store, Kaufhof. The RFID-Enabled Sales Floor utilizes UHF Gen2 RFID tags on fashion items, combined with RFID-enabled dressing rooms, intelligent
 displays, and smart mirrors. The pilot represents a pioneering attempt to conduct end-to-end UHF item-level tracking of items
 through the point-of-sale. Based on an exploratory case study, we reflect on the implications of ubiquitous item-level RFID
 technology and offer suggestions for further research on the socio-technical implications of this important product and process
 innovation.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_13},
	author = {Claudia Loebbecke and Huyskens, Claudio and Gogan, Janis}
}
@proceedings {490,
	title = {Creating and maintaining obligations: An empirical study of mediated and face{\textendash}to{\textendash}face communication},
	volume = {II},
	year = {1997},
	pages = {801-815},
	publisher = {Cork Publishing Ltd},
	address = {Cork},
	isbn = {1-86076-953-5},
	url = {ECIS1997.pdf},
	author = {Edgar A. Whitley and Rachael Scothern},
	editor = {Robert D. Galliers and Ciaran Murphy and Sven Carlsson and Claudia Loebbecke and Hans Robert Hansen and Ramon O{\textquoteright}Callaghan}
}
