Publications
Critically classifying: UK E-government website benchmarking and the recasting of the citizen as customer. Information Systems Journal, 19, 149-173. Retrieved from ISJ2009.pdf
. (2009). Assessing UK e-government websites: Classification and benchmarking. ( )12th European Conference on Information Systems. Turku, Finland: Turku School of Economics and Business Administration. Retrieved from ECIS2004.pdf
. (2004).