@article {512,
	title = {Critically classifying: UK E-government website benchmarking and the recasting of the citizen as customer},
	journal = {Information Systems Journal},
	volume = {19},
	number = {2},
	year = {2009},
	pages = {149-173},
	isbn = {1350-1917},
	url = {ISJ2009.pdf},
	author = {Benjamin Mosse and Edgar A. Whitley}
}
