Publications
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. (2004). Exposing Best Practices Through Narrative: The ERP Example. Information Systems Research. presented at the 2004. Retrieved from http://dx.doi.org/10.1007/1-4020-8095-6_24
. (2008). Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_25