@article {785,
	title = {Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy},
	year = {2008},
	month = {2008},
	pages = {343 - 348},
	abstract = {Service industry sectors of modern economies are growing rapidly, in absolute size and in comparison to the manufacturing, agriculture, and other economic sectors. Implicit in the dramatic proclamations that have accompanied this worldwide shift
 to the service economy is a subtext about the displacement and subordination of products. The notion of displacement speaks,
 in a straightforward way, to the diminishing relative importance that material products play in production and consumption
 and, hence, in providing opportunities for employment. That information and communication technology (ICT) enabled innovation
 has played a crucial role in the emerging dominance of services is well known, for example, in all aspects of financial service
 sectors. Subordination is more interesting because it has to do with the changing and unsettled relationship between products and services and, indeed, ambiguity in the very definition of {\textquotedblleft}service{\textquotedblright} itself. This subordination has taken
 a variety of forms:
 {\textbullet}\&nbsp;
 Producers and purveyors of products add information-intensive service dimensions in order to enhance relationships with customers
 and, in some cases, to generate network effects among the customers themselves (e.g., Amazon.com{\textquoteright}s online customer reviews
 of books and data-based book recommendations).
 {\textbullet}\&nbsp;
 Products themselves have become servicitized in the sense that a product comes with a service component that is crucial in
 fully constituting the product as a meaningful {\textquotedblleft}solution{\textquotedblright} for the purchaser (Vandermerwe and Rada 1988). The delivery of these
 components is often ICT-enabled (e.g., call centers in support of consumer electronic products).
 {\textbullet}\&nbsp;
 We witness the servicitization of products in an alternative sense, where the purchaser never takes possession of the material
 product but rather subscribes to the service that the product provides, with the purveyor maintaining ownership of the physical
 asset (e.g., ASP models of computer or software use and outsourcing of certain other kinds).
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_25},
	author = {Ramiller, Neil and Elizabeth Davidson and Wagner, Erica and Steve Sawyer}
}
@article {241,
	title = {Exposing Best Practices Through Narrative: The ERP Example},
	year = {2004},
	month = {2004},
	pages = {433 - 451},
	abstract = {The phrase best practice has entered into common parlance in contemporary business discourse, yet recent research has shown that the construction of industry standards and their inscription into software packages is not straightforward. Organizations increasingly find they are bound to accept project outcomes that have emerged as a consequence of negotiations between an installed base of consultancy or software vendor solutions and local context. We adopt a narrative approach to analyze the negotiation of a best practice design during the implementation of an ERP system. Having adopted the position that the IT artifact is part of an ensemble of networked agencies that shift over time, we then use an actor-network perspective to trace the different sources, agencies, and affects of inscription during the ERP project. Doing so highlights the politics involved in localizing an IT artifact and the issues raised when software vendors and sector specific partners collaborate with the intention of manufacturing a commercially viable ERP package intended to represent the embodiment of best practice. The paper contributes to IS research discourse by demonstrating the application of narrative analysis in longitudinal interpretive field studies.},
	url = {http://dx.doi.org/10.1007/1-4020-8095-6_24},
	author = {Wagner, Erica and Galliers, Robert and Scott, Susan}
}
