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Creating and maintaining obligations: An empirical study of mediated and face–to–face communication. ( )5th European conference on information systems. Cork: Cork Publishing Ltd. Retrieved from ECIS1997.pdf
. (1997). Creating and maintaining obligations with emerging technologies: An empirical study of mediated and face-to-face communication. Journal of computing and information technology, 6, 343-353. Retrieved from JCIT1998.pdf
. (1998).