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Whitley, E. A., Poulymenakou, A., & Cornford, T.. (1991). The Spring model for knowledge based systems analysis: A case study involving small and medium sized enterprises. (J. Feinstein, Awad, E. M., Medsker, L., & Turban, E., Eds.)Developing and managing expert system programs. Washington, DC: IEEE Computer Society Press. Retrieved from IEEE1991.pdf