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Ou, C. X. J., Leung, D. W. L., & Davison, R. M.. (2011). The Impact of Instant Messaging Tools on Knowledge Management and Team Performance. (M. Chiasson, Henfridsson, O., Karsten, H., & DeGross, J. I., Eds.)Researching the Future in Information Systems. Springer Berlin Heidelberg. doi:10.1007/978-3-642-21364-9_9