Publications
Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_24
. (2008). Virtuality and Non-Virtuality in Remote Stock Trading. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008///. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_11
. (2008). Virtuality and Non-Virtuality in Remote Stock Trading. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_11
. (2008). The Impact of Ubiquitous Computing Technologies on Business Process Change and Management: The Case of Singapore’s National Library Board. Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. doi:10.1007/0-387-28918-6_12
. (2005).