2003

Richardson, H. J. (2003). CRM in Call Centres: The Logic of Practice. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 69-83).
Tucker, R. J., & Panteli, N. (2003). Back to Basics: Sharing Goals and Developing Trust in Global Virtual Teams. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 85-98).
Adam, M. S., & Myers, M. D. (2003). Have You Got Anything to Declare? Neo-Colonialism, Information Systems, and the Imposition of Customs and Duties in a Third World Country. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 101-115).
A. Y. Al-Qirim, N. (2003). Innovation Theories in Retrospect: The Case of Electronic Commerce Adoption in Small Business in New Zealand. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 117-137).
Esteves, J., Pastor, J. A., & Carvalho, J. (2003). Organizational and National Issues of an ERP Implementation in a Portuguese Company. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 139-153).
Liu, W., & Westrup, C. (2003). ICTs and Organizational Control Across Cultures: The Case of a UK Multinational Operating in China. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 155-168).
Macome, E. (2003). On the Implementation of an Information System in the Mozambican Context: The EDM Case. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 169-184).
Pan, G. S. C., Pan, S. L., Chen, X.-X., & Flynn, D. J. (2003). Implementing Global Information Technology Product in a Localized Context: An Exploratory Study of ERP System Implementation in China. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 185-198).
Aman, A., & Nicholson, B. (2003). The Process of Offshore Software Development: Preliminary Studies of UK Companies in Malaysia. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 201-216).
Heavin, C., Fitzerald, B., & Trauth, E. M. (2003). Factors Influencing Ireland’s Software Industry: Lessons for Economic Development through IT. In Information Systems Perspectives and Challenges in the Context of Globalization (pp. 235-252).