Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)

Publication Type:

IFIP Paper


Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises, Springer, Volume 301/2009, p.180 - 191 (2009)


IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company’s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).