The Impact of Instant Messaging Tools on Knowledge Management and Team Performance

Submitted by Super Admin on Sat, 2014-07-19 10:29

Publication Type:

IFIP Paper

Authors:

Ou, CarolX.J.; Leung, DarrenW.L.; Davison, RobertM.

Source:

Researching the Future in Information Systems, Springer Berlin Heidelberg, Volume 356, p.131-148 (2011)

ISBN:

978-3-642-21363-2

URL:

http://dx.doi.org/10.1007/978-3-642-21364-9_9

Keywords:

computer-mediated communication (CMC), Instant messaging (IM), knowledge generation, knowledge transfer, work performance