Wagner, E., Galliers, R., & Scott, S. (2004). Exposing Best Practices Through Narrative: The ERP Example. In Information Systems Research (pp. 433-451). http://dx.doi.org/10.1007/1-4020-8095-6_24
First name
Erica
Last name
Wagner
Ramiller, N., Davidson, E., Wagner, E., & Sawyer, S. (2008). Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 343-348). http://dx.doi.org/10.1007/978-0-387-09768-8_25