First name
Lingling
Last name
Xu
Tong, Y., Xu, L., & Pan, S. L. (2008). Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 379-381). http://dx.doi.org/10.1007/978-0-387-09768-8_33