Benjamin Mosse

Mosse, B., Whitley, E. A., Leino, T., Saarinen, T., & Klein, S. (2004). Assessing UK e-government websites: Classification and benchmarking. In 12th European Conference on Information Systems. Turku School of Economics and Business Administration. ECIS2004.pdf

Mosse, B., & Whitley, E. A. (2009). Critically classifying: UK E-government website benchmarking and the recasting of the citizen as customer. Information Systems Journal, 19, Article 2. ISJ2009.pdf