First name
Matthias
Last name
Schulte-Althoff
Volpe, G., Schulte-Althoff, M., Dillmann, D., Maurer, E., Niedenzu, Y., Schließer, P., & Fürstenau, D. (2020). Humanoid Social Robots and the Reconfiguration of Customer Service. In The Future of Digital Work: The Challenge of Inequality (pp. 310-325). Springer International Publishing. https://doi.org/10.1007/978-3-030-64697-4_23