First name
Michael
Last name
Prifling
Gregory, R., & Prifling, M. (2008). How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage. In Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 311-319). http://dx.doi.org/10.1007/978-0-387-09768-8_22