| The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate |
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| Service System Innovation |
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| Rhizomatic Informatics: The Case of Ivy University |
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| Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry |
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| Organizational Learning in Health Care: Situating Free and Open Source Software |
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| Mind the Gap! Understanding Knowledge in Global Software Teams |
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| Legitimacy Management and Trust in Offshoring Information Technology Services |
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| Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries |
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| Information Systems and the Service Economy: A Multidimensional Perspective |
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| How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage |
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| Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study |
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| Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor |
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| E-Government and Changes in the Public Sector: The Case of Greece |
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| Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India |
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| Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study |
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| Co-Orienting the Object: An Activity-Theoretical Analysis of the UK’s National Program for Information Technology |
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| Bazaar by Design: Managing Interfirm Exchanges in an Open Source Service Network |
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| Bandwithing Together: Municipalities as Service Providers in a Policy Environment |
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| Analyzing Public Open Source Policy: The Case Study of Venezuela |
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| An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM |
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| A Case Study Approach to Examining Service Information Requirements |
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| Sharing Knowledge in Global Virtual Teams |
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| Structuring Virtuality |
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| Competency Rallying Processes in Virtual Organizations |
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| Virtualizing the Virtual |
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