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Bertram, M., Schaarschmidt, M., & von Kortzfleisch, H. F. O.. (2012). Customization of Product Software: Insight from an Extensive IS Literature Review. (A. Bhattacherjee & Fitzgerald, B., Eds.)Shaping the Future of ICT Research. Methods and Approaches. Springer Berlin Heidelberg. doi:10.1007/978-3-642-35142-6_15