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Vorakulpipat, C., & Rezgui, Y.. (2008). Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_3