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Tong, Y., Xu, L., & Pan, S. L.. (2008). Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. presented at the 2008. Retrieved from http://dx.doi.org/10.1007/978-0-387-09768-8_33