@article{994,
  author = {Benjamin Mosse and Edgar Whitley},
  title = {Critically classifying: UK E-government website benchmarking and the recasting of the citizen as customer},
  year = {2009},
  booktitle = {Information Systems Journal},
  journal = {Information Systems Journal},
  volume = {19},
  number = {2},
  pages = {149-173},
  institution = {http://dx.doi.org/10.1111/j.1365-2575.2008.00299.x},
  organization = {http://dx.doi.org/10.1111/j.1365-2575.2008.00299.x},
  isbn = {1350-1917},
  url = {ISJ2009.pdf},
  language = {eng},
  key = {512},
}