TY - CHAP T1 - The design – reality gap: The impact of stakeholder strategies on IS implementation in developing countries T2 - Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT Y1 - 2011 A1 - Vaidya, Ranjan A1 - Michael D. Myers A1 - Gardner, Lesley ED - Nüttgens, Markus ED - Gadatsch, Andreas ED - Karlheinz Kautz ED - Schirmer, Ingrid ED - Blinn, Nadine JF - Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT T3 - IFIP Advances in Information and Communications Technology PB - Springer CY - New York VL - 366 N1 - IFIP WG 8.6 International Working Conference, Hamburg, Germany, September 22-24, 2011. ER - TY - Generic T1 - Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME) Y1 - 2009 A1 - Albayrak, Can A1 - Gadatsch, Andreas A1 - Olufs, Dirk AB - IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company’s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME). JF - Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises T3 - IFIP Advances in Information and Communication Technology PB - Springer VL - 301/2009 ER -