TY - Generic T1 - Conceptualizing Consumer Perceptions of Making M-Payments Using Smart Phones in Ireland Y1 - 2011 A1 - Andreev, Pavel A1 - Duane, Aidan A1 - O’Reilly, Philip ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - consumer perceptions KW - pm-payment adoption KW - Smart phones KW - trust JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_8 ER - TY - Generic T1 - Critical Realist Information Systems Research in Action Y1 - 2011 A1 - Carlsson, SvenA. ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - critical realism KW - design science research KW - empirical research KW - evaluation research KW - theory development KW - theory testing JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_17 ER - TY - Generic T1 - From Forestry Machines to Sociotechnical Hybrids: Investigating the Use of Digitally Enabled Forestry Machines Y1 - 2011 A1 - Nylén, Daniel A1 - Holmström, Jonny ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - forestry industry KW - materiality KW - Open innovation KW - value constellations JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_13 ER - TY - Generic T1 - The Impact of Instant Messaging Tools on Knowledge Management and Team Performance Y1 - 2011 A1 - Ou, CarolX.J. A1 - Leung, DarrenW.L. A1 - Davison, RobertM. ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - computer-mediated communication (CMC) KW - Instant messaging (IM) KW - knowledge generation KW - knowledge transfer KW - work performance JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_9 ER - TY - Generic T1 - Information Systems Innovation Research: Between Novel Futures and Durable Presents Y1 - 2011 A1 - Margunn Aanestad ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - infrastructural inversion KW - Innovations KW - installed base KW - maintenance JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_3 ER - TY - Generic T1 - Investigating Open Innovation and Interorganizational Networks in the IT Industry: The Case of Standard Software Customization Y1 - 2011 A1 - Karlheinz Kautz A1 - Deborah Bunker A1 - Rab, SameenM. A1 - Sinnet, Michael ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - interorganizational networks KW - Open innovation KW - software customization JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_15 ER - TY - Generic T1 - Journey to DOR: A Retro Science-Fiction Story on Researching ePrescribing Y1 - 2011 A1 - Lichtner, Valentina A1 - Venters, Will ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - fiction KW - Future KW - reflexivity KW - research methods KW - systems for electronic transmission of prescriptions KW - technology JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_10 ER - TY - Generic T1 - Lessons from Volunteering and Free/Libre Open Source Software Development for the Future of Work Y1 - 2011 A1 - Kevin Crowston ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - coordination KW - Free/libre open source software KW - motivation KW - visibility of work KW - volunteering JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_14 ER - TY - Generic T1 - Methods for Studying the Information Systems Future Y1 - 2011 A1 - Paul Gray A1 - Hovav, Anat ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - Delphi KW - environmental scanning KW - Modeling the future KW - role of futures in academic research KW - scenarios JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_21 ER - TY - Generic T1 - The Present as Future: The Problem of Translation in Corporate Science Projects Y1 - 2011 A1 - Eleanor Wynn ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - 3D user interface KW - Corporate research KW - desktop information management KW - innovation KW - machine learning KW - virtual teams JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_4 ER - TY - Generic T1 - Rationality and Foolishness: Alternative Forecasting Systems in a Manufacturing Firm Y1 - 2011 A1 - Brown, Charlotte ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - Forecasting KW - forecasting support systems KW - organizations KW - rationality JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_6 ER - TY - Generic T1 - Researching the Future: The Information Systems Discipline’s Futures Infrastructure Y1 - 2011 A1 - Chiasson, Mike A1 - Ola Henfridsson ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_1 ER - TY - Generic T1 - The Role of Technology in Shaping the Professional Future of Community Pharmacists: The Case of the Electronic Prescription Service in the English National Health Service Y1 - 2011 A1 - Petrakaki, Dimitra A1 - Tony Cornford A1 - Hibberd, Ralph A1 - Lichtner, Valentina A1 - Barber, Nick ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - community pharmacy KW - electronic prescriptions KW - Professionals KW - technology JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_12 ER - TY - Generic T1 - The Social Design of Information Systems Y1 - 2011 A1 - Steve Sawyer A1 - Venkatesh, Murali A1 - Juhani Iivari A1 - Cathy Urquhart A1 - Light, Ben ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_18 ER - TY - Generic T1 - The Standardized Nurse: Mission Impossible? Y1 - 2011 A1 - Pedersen, Rune A1 - Gunnar Ellingsen A1 - Eric Monteiro ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - dependency KW - efficiency KW - nursing work KW - quality KW - Standardization JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_11 ER - TY - Generic T1 - Systems of Innovation, Multidisciplinarity, and Methodological Pluralism: A Realist Approach to Guide the Future of Information Systems Research and Practice Y1 - 2011 A1 - Vega, Arturo A1 - Brown, David ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - critical realism KW - information systems KW - Information systems research and practice KW - methodological pluralism KW - multidisciplinarity KW - SME policies KW - systems of innovation approach JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_16 ER - TY - Generic T1 - Teaching Foresight and the Future Y1 - 2011 A1 - Carmel, Erran A1 - Avital, Michel A1 - Paul Gray A1 - Kallinikos, Jannis A1 - John Leslie King ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - curriculum development KW - Futures studies KW - prospective thinking KW - strategic foresight KW - teaching information systems JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_19 ER - TY - Generic T1 - Toward an Approach to Generate Forward-Looking Theories Using Systems Concepts Y1 - 2011 A1 - Sewchurran, Kosheek A1 - Brown, Irwin ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - project management KW - research KW - Systems thinking JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_2 ER - TY - Generic T1 - What Does the Future Hold? A Critical View of Emerging Information and Communication Technologies and Their Social Consequences Y1 - 2011 A1 - Bernd Carsten Stahl ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - Emerging ICT KW - methodology KW - social consequences JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_5 ER - TY - Generic T1 - What Future? Which Technology? On the Problem of Describing Relevant Futures Y1 - 2011 A1 - Bernd Carsten Stahl ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. KW - Emerging ICT KW - epistemology KW - ontology KW - participative technology assessment JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_7 ER - TY - Generic T1 - Will Current Trends in Information Systems Development Lead to More Visible Usage of Socio-technical Approaches? Y1 - 2011 A1 - Alter, Steven A1 - Mikko Korpela A1 - Petkov, Doncho A1 - Nancy Russo ED - Chiasson, Mike ED - Ola Henfridsson ED - Helena Karsten ED - DeGross, JaniceI. JF - Researching the Future in Information Systems T3 - IFIP Advances in Information and Communication Technology PB - Springer Berlin Heidelberg VL - 356 SN - 978-3-642-21363-2 UR - http://dx.doi.org/10.1007/978-3-642-21364-9_20 ER - TY - Generic T1 - Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India Y1 - 2008 A1 - Devadoss, Paul A1 - Chiasson, Mike AB - Offshoring is motivated by the relocation and standardization of organizational services to remote locations—typically the so-called developing nations—in order to achieve substantial cost efficiencies. Standardized business practices, aided by information technologies, are assumed to mobilize and recover the service practices in these new contexts. In this paper, we examine the boundary objects and boundary work involved in call center work. Data from several interviews with managers, industry consultants, and agents in the call center industry reveal that the recovery of call center practices in India involves substantial managerial and employee work, in order to manage and stitch together the diverse cultural and practical interests of the various groups. As a result, beneath the automated and simplified appearance of call center work is an underlying complexity of boundary work and boundary objects involved in linking the various participants—both human and nonhuman—into a temporarily stable industry. The result is a complication to both utopian and dystopian views of call center work. JF - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century UR - http://dx.doi.org/10.1007/978-0-387-09768-8_24 ER - TY - Generic T1 - eHealth: Redefining Health Care in the Light of Technology Y1 - 2008 A1 - Chiasson, Mike A1 - Flynn, Donal A1 - Bonnie Kaplan A1 - Lehoux, Pascale A1 - LeRouge, Cynthia AB - Information and communication technology is now the major enabler for healthcare organizations on many levels— national, regional and local—hoping to achieve structural and cultural change in healthcare provision; for example, the UK’s NPfIT (National Program for IT) and the National Health Information Initiative in the United States. Final NPfIT costs are variously estimated from £12billion to £31 billion. Major initiatives are also underway in other developed as well as developing economies to address healthcare issues with eHealth technologies. JF - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century UR - http://dx.doi.org/10.1007/978-0-387-09768-8_28 ER - TY - Generic T1 - The Service Behind the Service: Sensegiving in the Service Economy Y1 - 2008 A1 - Ramiller, Neil A1 - Chiasson, Mike AB - In this modest essay, we reflect on the crucial role of sensegiving, and hence sensemaking, in the creation of IT-enabled service encounters. “Creation” has two meanings here: (1) the design of repeatable (reproducible) IT-enabled services, and (2) the on-going coproduction of IT-enabled service events by service providers and recipients. Indeed, we will argue that the sense given by diverse and role-differentiated actors constitutes in its own way a crucial and pervasive service that enables services in the more familiar sense. Sense-giving, as a “service behind the service,” is of particular salience when it comes to novel IT-enabled services, because of the challenges posed by their innovative character. As a practical matter, we are especially interested in how failures in the delivery of innovative services can be caused by shortfalls in sensemaking and sensegiving, and how the difference between successful and failed service outcomes commonly turns on choices made during the design of IT-enabled service systems. These designs either recognize and embrace, or marginalize and ignore, the required and novel sensemaking and sensegiving of employees and customers. We also recognize that system designs are rarely determinative (as constraining as they might prove to be), and that service outcomes will still depend on the variable appropriation of information technology in real situations of practice. We conclude our essay by outlining some research directions in IT-enabled service delivery, arising from these issues. JF - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century UR - http://dx.doi.org/10.1007/978-0-387-09768-8_8 ER - TY - Generic T1 - Virtuality and Non-Virtuality in Remote Stock Trading Y1 - 2008 A1 - Fuente, Roger A1 - Chiasson, Mike A1 - Devadoss, Paul AB - Advances in information technology allow for remote working, leading to suggestions that remote individuals can operate in virtual instead of face-to-face teams. This paper considers the continuation of face-to-face communication in a European group of stock traders, despite the capabilities of information technology to individuate the work. The case illustrates that traders prefer and need to work in face-to-face settings for various reasons. Short-term reasons arise from a need for instant and effortless communication in their manipulation of market prices and for instant knowledge sharing, leading to both higher individual and collective profits. Long-term reasons arise from a need for continuous learning by novices and experts, as stock markets and stock prices settle into behavioral patterns over longer periods of time. The implications for computing and work are discussed. JF - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century UR - http://dx.doi.org/10.1007/978-0-387-09768-8_11 ER - TY - Generic T1 - Virtuality and Non-Virtuality in Remote Stock Trading Y1 - 2008 A1 - Fuente, Roger A1 - Chiasson, Mike A1 - Devadoss, Paul AB - Advances in information technology allow for remote working, leading to suggestions that remote individuals can operate in virtual instead of face-to-face teams. This paper considers the continuation of face-to-face communication in a European group of stock traders, despite the capabilities of information technology to individuate the work. The case illustrates that traders prefer and need to work in face-to-face settings for various reasons. Short-term reasons arise from a need for instant and effortless communication in their manipulation of market prices and for instant knowledge sharing, leading to both higher individual and collective profits. Long-term reasons arise from a need for continuous learning by novices and experts, as stock markets and stock prices settle into behavioral patterns over longer periods of time. The implications for computing and work are discussed. JF - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century UR - http://dx.doi.org/10.1007/978-0-387-09768-8_11 ER - TY - Generic T1 - Exploring the Nature of Virtuality Y1 - 2007 A1 - Niki Panteli A1 - Chiasson, Mike A1 - Yan, Lin A1 - Angeliki Poulymenakou A1 - Papargyris, Anthony AB - There has been considerable interest in the topic of virtuality over the last few years among both academics and practitioners. The focus of attention has generally been on how to improve collaboration and knowledge sharing, how to develop trust and cohesiveness within virtual organizations, virtual teams and virtual communities, and how to best support virtual interactions. Underlying this research area is the assumption that we possess sufficient understanding about the nature of virtuality and that we know how to distinguish ‘what is virtual’ to ‘what is not virtual’. Even though several of us have attempted on various occasions to make a contribution in this field, we increasingly recognize that the nature of virtuality has not been well conceptualized in the literature. Part of the reason for this is that researchers, including us, often have the tendency to compare the virtual (distributed and CMC-based) to the traditional (collocated, and face-to-face) environment. We question this purely technological distinction, but recognize that virtuality, as an IT-enabled phenomenon, is increasingly extending its reach, becoming more global and more pervasive across all spheres of society. The theme of this panel is to examine, appreciate, and debate the multi-dimensional nature of what virtuality has been, is, and may become-specifically, its global and local dimensions, including the different interpretations that are and should be given to these dimensions. JF - Virtuality and Virtualization ER - TY - Generic T1 - Taking People out of the Network: A Deconstruction of “Your Next IT Strategy” Y1 - 2006 A1 - Elizabeth Davidson A1 - Chiasson, Mike A1 - Ruikar, Sachin AB - Web services are frequently discussed as “the next big thing” in information technology architecture. The picture painted by pundits, practitioners, IT vendors, and academics is appealing technically: Web service applications “exposed” to one another through standard protocols, navigating through an open infrastructure to search out counterparts over the Internet, with “seamless” integration across business processes and enterprises, without human intervention. However, the vision of a computing architecture that takes “people out of the network” has troubling social implications. In this paper, we utilize deconstruction as an analytic approach to examine a paper that promotes Web services, entitled “Your Next IT Strategy” (Hagel and Brown 2001). Our analytic purpose is to generate interpretations of the text that surface assumptions about how this IT innovation may influence the social organization of IT-related work. Our interpretation suggests that the Web services architecture could contribute to reproduction and consolidation of control among already powerful socio-economic actors, while restructuring and automating the work of IT professionals and other knowledge workers. We conclude with a discussion of deconstruction as a research approach to investigate issues of social inclusion and IT innovation. JF - Social Inclusion: Societal and Organizational Implications for Information Systems ER - TY - Generic T1 - The Crisis of Relevance and the Relevance of Crisis: Renegotiating Critique in Information Systems Scholarship Y1 - 2004 A1 - Marcon, Teresa A1 - Chiasson, Mike A1 - Abhijit Gopal AB - Information systems as a discipline has recently been under pressure to justify its existence as a core subject within the management curriculum. There has also been recent pressure about the relevance of the IS research agenda. These are pressures felt at the more general level of business education as well, and calls have been made for business scholars to take a more holistic approach to scholarship as well as to make more explicit links to the practice of business. We take the position in this paper that the pressures can be addressed in one way by renegotiating the notion of scholarly critique. Specifically, we reconnect the idea of critique to that of crisis and attempt to show how crisis has the potential to reengage the IS scholar with praxis and help bring the often disparate projects of research, teaching, and consulting into an integrated scholarly enterprise. JF - Information Systems Research UR - http://dx.doi.org/10.1007/1-4020-8095-6_9 ER - TY - Generic T1 - Crossing Disciplinary Boundaries: Reflections on Information Systems Research in Health Care and the State of Information Systems Y1 - 2004 A1 - Barber, Nicholas A1 - Brennan, Patricia A1 - Chiasson, Mike A1 - Tony Cornford A1 - Elizabeth Davidson A1 - Bonnie Kaplan A1 - Klecuń, Ela JF - Information Systems Research UR - http://dx.doi.org/10.1007/1-4020-8095-6_39 ER -