@inbook {1201,
	title = {The design {\textendash} reality gap: The impact of stakeholder strategies on IS implementation in developing countries},
	booktitle = {Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT},
	series = {IFIP Advances in Information and Communications Technology},
	volume = {366},
	year = {2011},
	note = {IFIP WG 8.6 International Working Conference, Hamburg, Germany, September 22-24, 2011.},
	pages = {119-134},
	publisher = {Springer},
	organization = {Springer},
	type = {Book Section},
	address = {New York},
	author = {Vaidya, Ranjan and Michael D. Myers and Gardner, Lesley},
	editor = {N{\"u}ttgens, Markus and Gadatsch, Andreas and Karlheinz Kautz and Schirmer, Ingrid and Blinn, Nadine}
}
@article {804,
	title = {Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)},
	volume = {301/2009},
	year = {2009},
	pages = {180 - 191},
	publisher = {Springer},
	chapter = {13},
	abstract = {IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company{\textquoteright}s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).
},
	issn = {978-3-642-02387-3},
	doi = {http://dx.doi.org/10.1007/978-3-642-02388-0_13},
	author = {Albayrak, Can and Gadatsch, Andreas and Olufs, Dirk}
}
