@inbook {1201, title = {The design {\textendash} reality gap: The impact of stakeholder strategies on IS implementation in developing countries}, booktitle = {Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT}, series = {IFIP Advances in Information and Communications Technology}, volume = {366}, year = {2011}, note = {IFIP WG 8.6 International Working Conference, Hamburg, Germany, September 22-24, 2011.}, pages = {119-134}, publisher = {Springer}, organization = {Springer}, type = {Book Section}, address = {New York}, author = {Vaidya, Ranjan and Michael D. Myers and Gardner, Lesley}, editor = {N{\"u}ttgens, Markus and Gadatsch, Andreas and Karlheinz Kautz and Schirmer, Ingrid and Blinn, Nadine} } @article {804, title = {Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)}, volume = {301/2009}, year = {2009}, pages = {180 - 191}, publisher = {Springer}, chapter = {13}, abstract = {IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company{\textquoteright}s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME). }, issn = {978-3-642-02387-3}, doi = {http://dx.doi.org/10.1007/978-3-642-02388-0_13}, author = {Albayrak, Can and Gadatsch, Andreas and Olufs, Dirk} }