@article {1353, title = {Understanding the Impact of Transparency on Algorithmic Decision Making Legitimacy}, volume = {543}, year = {2018}, pages = {64-79}, publisher = {Springer International Publishing}, address = {San Francisco, CA}, isbn = {978-3-030-04090-1}, issn = {1868-4238}, doi = {10.1007/978-3-030-04091-8_6}, url = {http://link.springer.com/content/pdf/10.1007/978-3-030-04091-8}, author = {Goad, David and Gal, Uri}, editor = {Schultze, Ulrike and Aanestad, Margunn and M{\"a}hring, Magnus and {\O}sterlund, Carsten and Riemer, Kai} } @article {770, title = {Information Systems and the Service Economy: A Multidimensional Perspective}, year = {2008}, month = {2008}, pages = {349 - 352}, abstract = {This panel will examine the impact of the growth of the service economy on organizations and information systems from four perspectives: (1) internal changes in organizations, both service providers and service clients, in terms of their structures, processes, and competencies; (2) redefinition of interorganizational relationships and redrawing of organizational boundaries and identities; (3) the role of IS in enabling these new collaborative relationships; and (4) the possibility of designing better applications to enhance organizations{\textquoteright} capacity to engage in service exchanges. }, url = {http://dx.doi.org/10.1007/978-0-387-09768-8_26}, author = {Alter, Steven and Gal, Uri and Lipien, David and Kalle Lyytinen and Nancy Russo} }