@article {765,
	title = {Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor},
	year = {2008},
	month = {2008},
	pages = {189 - 198},
	abstract = {This paper describes the early weeks of a live pilot of item-level RFID by METRO Group{\textquoteright}s German department store, Kaufhof. The RFID-Enabled Sales Floor utilizes UHF Gen2 RFID tags on fashion items, combined with RFID-enabled dressing rooms, intelligent
 displays, and smart mirrors. The pilot represents a pioneering attempt to conduct end-to-end UHF item-level tracking of items
 through the point-of-sale. Based on an exploratory case study, we reflect on the implications of ubiquitous item-level RFID
 technology and offer suggestions for further research on the socio-technical implications of this important product and process
 innovation.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_13},
	author = {Claudia Loebbecke and Huyskens, Claudio and Gogan, Janis}
}
