@article {278902,
	title = {Exploring analyst-client communication: using grounded theory techniques to investigate interaction in informal requirements gathering},
	year = {1997},
	pages = {149{\textendash}181},
	publisher = {Chapman \& Hall, Ltd.},
	address = {Philadelphia, PA, USA},
	isbn = {0-412-82360-8},
	author = {Urquhart, C.}
}
