@article {278926,
	title = {Panel{\textendash}-information systems qualitative research in health care},
	year = {1997},
	pages = {569{\textendash}570},
	publisher = {Chapman \& Hall, Ltd.},
	address = {Philadelphia, PA, USA},
	isbn = {0-412-82360-8},
	author = {Kaplan, B. and Lau, F. and Aarts, J. and Forsythe, D. E.}
}
@article {278894,
	title = {A review on the use of action research in information systems studies},
	year = {1997},
	pages = {31{\textendash}68},
	publisher = {Chapman \& Hall, Ltd.},
	address = {Philadelphia, PA, USA},
	isbn = {0-412-82360-8},
	author = {Lau, F.}
}
