@article {DBLP:conf/ifip8-2/FrietasB93,
	title = {A Study of End-Users{\textquoteright} Behavior by Means of an Automated Assessment Method (or a Behavior Typology of End-Users)},
	year = {1993},
	pages = {83-106},
	author = {Henrique Frietas and Bernard Ballaz}
}
