@article {757,
	title = {Analyzing Public Open Source Policy: The Case Study of Venezuela},
	year = {2008},
	month = {2008},
	pages = {249 - 257},
	abstract = {This research examines public open source software (OSS) adoption policies using a framework built upon the analysis of information and communication technology (ICT) policies. The legislative and objective framework is used to picture the formal public
 OSS policies applied in Venezuela. Preliminary results indicate negligence for the inclusion of the private sector in the
 migration plan. Future research looks for an analysis in situ of the activities carried out in the country, and the validation
 of the framework.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_17},
	author = {Maldonado, Edgar and Tapia, Andrea}
}
@article {758,
	title = {Bandwithing Together: Municipalities as Service Providers in a Policy Environment},
	year = {2008},
	month = {2008},
	pages = {229 - 248},
	abstract = {In this paper we have highlighted three things. First, that public organizations are engaged in a technologically driven servitization of their traditional service products. Second, that public organizations must approach this servitization differently because
 of the decision-making role of citizens in the process. Third, it is essential to study the influence citizens have on this
 process through studying the public policy process around decisions concerning the delivery of technology and technologically
 driven services. In this paper we provide an overview of four constituencies and their relationships involved in municipal
 wireless broadband policy. The idea that the growth of information technology-dependent services and activities (education,
 healthcare, and Web 2.0, for instance) are dependent on wide-scale availability of broadband access, and that local governments
 are jumping into this market to establish the necessary infrastructures for such services, makes this a very hotly contested
 space. While national and international political issues are debated on the Internet daily, new avenues for very local, political
 speech and action on the Internet seem to go hand-in-hand with municipal wireless broadband issues. The creation of public
 policy, while normally seen as a top-down process, has always drawn varying input from the outside through avenues such as
 lobbying, town meetings, referendums, and public action. We claim that in the case of municipal wireless broadband policy,
 policy efforts have been turned upside-down, with the majority of policy making now happens at the local level.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_16},
	author = {Tapia, Andrea and Ortiz, Julio}
}
@article {317,
	title = {Building Virtual Spaces},
	year = {2007},
	pages = {317 - 334},
	abstract = {The percentage of young women choosing educational paths leading to science and technology-based employment has been dropping for several years [1, 2]. In our view, the core cause for this phenomenon is a lack of interest and social support on the part of the girls and their families and not a lack of ability. The specific aim of this paper is to evaluate the utility of building virtual environments in influencing girls{\textquoteright} interest in computer-related educational paths and careers. This is evaluated through an intervention, or action-research, in the form of a class named Gaming for Girls. This class was offered to middle and high school girls three times over the years 2005{\textendash}2006. We assert playing and developing computer games can lead to the acquisition of tangible IT skills and a higher sense of self-efficacy in terms of computer use. In particular, we discuss intervention methods that aim at changing socialization patterns by bringing girls into an all-girl classroom, reducing game violence by altering the forms of game action, and removing potentially negative character designs by allowing girls to design characters and game interaction themselves. We assert that within the information economy, playing video games is an advantage.},
	doi = {10.1007/978-0-387-73025-7_22},
	author = {Tapia, Andrea and El-Nasr, Magy and Yucel, Ibrahim and Zupko, Joseph and Maldonado, Edgard}
}
@article {280,
	title = {Beliefs about Computing: Contrary Evidence from a Study of Mobile Computing Use among Criminal Justice Personnel},
	year = {2005},
	pages = {109 - 122},
	abstract = {In this paper, we explore how technological determinism can act as a belief System. To do so, we draw on a multi-organization field trial of uses of mobile computing by criminal justice personnel. Our findings make clear that mobile computing does not yet meet operational needs. In high contrast, we find that the belief these mobile computing technologies will solve the preponderance of organizational, informational, and communication problems that beset contemporary criminal justice efforts is unchanged by the shortcomings of the current environment. While the devices, applications, and telecommunications network never worked as intended or expected, their introduction was met with acceptance, enthusiasm, and the deterministic belief that they would make work better. We go beyond the common explanation of learning from a field trial and explore the contradictions inherent to the findings through the lens of technological determinism. In doing this, we highlight several implications that deterministic beliefs have regarding organizational value of field trials and research conceptions regarding the introduction of new computing technologies.},
	doi = {10.1007/0-387-28918-6_10},
	url = {http://dx.doi.org/10.1007/0-387-28918-6_10},
	author = {Tapia, Andrea and Steve Sawyer}
}
@article {257,
	title = {Resistance or Deviance? A High-Tech Workplace During the Bursting of the Dot-Com Bubble},
	year = {2004},
	month = {2004},
	pages = {577 - 596},
	abstract = {Under certain circumstances, a critical orientation to the study of workplace deviance/resistance is necessary to understand ICT-enabled workplace culture and employee behavior. The critical orientation to workplace deviance characterizes acts in opposition to an organization with the potential to do harm as semi-organized, group resistance to organizational authority. The questions that drive this research are, does technology enable deviance? When does an act of social deviance become an act of resistance against domination? The answers depend on the perspective of the labeler. To discuss these, I offer the example of a case study of a small software development company called Ebiz.com. For the first few years of the existence of Ebiz.com, the social control exerted on the employees increased yet there were no observable or discussed acts of employee retaliation. I argue that the social environment of the dot-com bubble allowed several myths to propagate widely and affect human behavior. As the market began to fail, and dot-corns began to close, the employees seemed to recognize their situation and enact deviant behavior, or resist. Most importantly, what I have learned from this work is that ICT work may lead to increased deviant or resistant behaviors and that ICT work may also provide a means to do increased deviant or resistant behavior.},
	url = {http://dx.doi.org/10.1007/1-4020-8095-6_31},
	author = {Tapia, Andrea}
}
