@article {1076,
	title = {The Impact of Instant Messaging Tools on Knowledge Management and Team Performance},
	volume = {356},
	year = {2011},
	pages = {131-148},
	publisher = {Springer Berlin Heidelberg},
	keywords = {computer-mediated communication (CMC), Instant messaging (IM), knowledge generation, knowledge transfer, work performance},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_9},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_9},
	author = {Ou, CarolX.J. and Leung, DarrenW.L. and Davison, RobertM.},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
