@article {1075,
	title = {Conceptualizing Consumer Perceptions of Making M-Payments Using Smart Phones in Ireland},
	volume = {356},
	year = {2011},
	pages = {109-129},
	publisher = {Springer Berlin Heidelberg},
	keywords = {consumer perceptions, pm-payment adoption, Smart phones, trust},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_8},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_8},
	author = {Andreev, Pavel and Duane, Aidan and O{\textquoteright}Reilly, Philip},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1064,
	title = {Critical Realist Information Systems Research in Action},
	volume = {356},
	year = {2011},
	pages = {269-284},
	publisher = {Springer Berlin Heidelberg},
	keywords = {critical realism, design science research, empirical research, evaluation research, theory development, theory testing},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_17},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_17},
	author = {Carlsson, SvenA.},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1060,
	title = {From Forestry Machines to Sociotechnical Hybrids: Investigating the Use of Digitally Enabled Forestry Machines},
	volume = {356},
	year = {2011},
	pages = {199-214},
	publisher = {Springer Berlin Heidelberg},
	keywords = {forestry industry, materiality, Open innovation, value constellations},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_13},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_13},
	author = {Nyl{\'e}n, Daniel and Holmstr{\"o}m, Jonny},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1076,
	title = {The Impact of Instant Messaging Tools on Knowledge Management and Team Performance},
	volume = {356},
	year = {2011},
	pages = {131-148},
	publisher = {Springer Berlin Heidelberg},
	keywords = {computer-mediated communication (CMC), Instant messaging (IM), knowledge generation, knowledge transfer, work performance},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_9},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_9},
	author = {Ou, CarolX.J. and Leung, DarrenW.L. and Davison, RobertM.},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1070,
	title = {Information Systems Innovation Research: Between Novel Futures and Durable Presents},
	volume = {356},
	year = {2011},
	pages = {27-41},
	publisher = {Springer Berlin Heidelberg},
	keywords = {infrastructural inversion, Innovations, installed base, maintenance},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_3},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_3},
	author = {Margunn Aanestad},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1062,
	title = {Investigating Open Innovation and Interorganizational Networks in the IT Industry: The Case of Standard Software Customization},
	volume = {356},
	year = {2011},
	pages = {231-246},
	publisher = {Springer Berlin Heidelberg},
	keywords = {interorganizational networks, Open innovation, software customization},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_15},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_15},
	author = {Karlheinz Kautz and Deborah Bunker and Rab, SameenM. and Sinnet, Michael},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1057,
	title = {Journey to DOR: A Retro Science-Fiction Story on Researching ePrescribing},
	volume = {356},
	year = {2011},
	pages = {151-161},
	publisher = {Springer Berlin Heidelberg},
	keywords = {fiction, Future, reflexivity, research methods, systems for electronic transmission of prescriptions, technology},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_10},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_10},
	author = {Lichtner, Valentina and Venters, Will},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1061,
	title = {Lessons from Volunteering and Free/Libre Open Source Software Development for the Future of Work},
	volume = {356},
	year = {2011},
	pages = {215-229},
	publisher = {Springer Berlin Heidelberg},
	keywords = {coordination, Free/libre open source software, motivation, visibility of work, volunteering},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_14},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_14},
	author = {Kevin Crowston},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1069,
	title = {Methods for Studying the Information Systems Future},
	volume = {356},
	year = {2011},
	pages = {299-316},
	publisher = {Springer Berlin Heidelberg},
	keywords = {Delphi, environmental scanning, Modeling the future, role of futures in academic research, scenarios},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_21},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_21},
	author = {Paul Gray and Hovav, Anat},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1071,
	title = {The Present as Future: The Problem of Translation in Corporate Science Projects},
	volume = {356},
	year = {2011},
	pages = {43-56},
	publisher = {Springer Berlin Heidelberg},
	keywords = {3D user interface, Corporate research, desktop information management, innovation, machine learning, virtual teams},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_4},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_4},
	author = {Eleanor Wynn},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1073,
	title = {Rationality and Foolishness: Alternative Forecasting Systems in a Manufacturing Firm},
	volume = {356},
	year = {2011},
	pages = {77-92},
	publisher = {Springer Berlin Heidelberg},
	keywords = {Forecasting, forecasting support systems, organizations, rationality},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_6},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_6},
	author = {Brown, Charlotte},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1056,
	title = {Researching the Future: The Information Systems Discipline{\textquoteright}s Futures Infrastructure},
	volume = {356},
	year = {2011},
	pages = {1-7},
	publisher = {Springer Berlin Heidelberg},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_1},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_1},
	author = {Chiasson, Mike and Ola Henfridsson},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1059,
	title = {The Role of Technology in Shaping the Professional Future of Community Pharmacists: The Case of the Electronic Prescription Service in the English National Health Service},
	volume = {356},
	year = {2011},
	pages = {179-195},
	publisher = {Springer Berlin Heidelberg},
	keywords = {community pharmacy, electronic prescriptions, Professionals, technology},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_12},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_12},
	author = {Petrakaki, Dimitra and Tony Cornford and Hibberd, Ralph and Lichtner, Valentina and Barber, Nick},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1065,
	title = {The Social Design of Information Systems},
	volume = {356},
	year = {2011},
	pages = {287-290},
	publisher = {Springer Berlin Heidelberg},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_18},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_18},
	author = {Steve Sawyer and Venkatesh, Murali and Juhani Iivari and Cathy Urquhart and Light, Ben},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1058,
	title = {The Standardized Nurse: Mission Impossible?},
	volume = {356},
	year = {2011},
	pages = {163-178},
	publisher = {Springer Berlin Heidelberg},
	keywords = {dependency, efficiency, nursing work, quality, Standardization},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_11},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_11},
	author = {Pedersen, Rune and Gunnar Ellingsen and Eric Monteiro},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1063,
	title = {Systems of Innovation, Multidisciplinarity, and Methodological Pluralism: A Realist Approach to Guide the Future of Information Systems Research and Practice},
	volume = {356},
	year = {2011},
	pages = {249-268},
	publisher = {Springer Berlin Heidelberg},
	keywords = {critical realism, information systems, Information systems research and practice, methodological pluralism, multidisciplinarity, SME policies, systems of innovation approach},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_16},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_16},
	author = {Vega, Arturo and Brown, David},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1066,
	title = {Teaching Foresight and the Future},
	volume = {356},
	year = {2011},
	pages = {291-293},
	publisher = {Springer Berlin Heidelberg},
	keywords = {curriculum development, Futures studies, prospective thinking, strategic foresight, teaching information systems},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_19},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_19},
	author = {Carmel, Erran and Avital, Michel and Paul Gray and Kallinikos, Jannis and John Leslie King},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1067,
	title = {Toward an Approach to Generate Forward-Looking Theories Using Systems Concepts},
	volume = {356},
	year = {2011},
	pages = {11-26},
	publisher = {Springer Berlin Heidelberg},
	keywords = {project management, research, Systems thinking},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_2},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_2},
	author = {Sewchurran, Kosheek and Brown, Irwin},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1072,
	title = {What Does the Future Hold? A Critical View of Emerging Information and Communication Technologies and Their Social Consequences},
	volume = {356},
	year = {2011},
	pages = {59-76},
	publisher = {Springer Berlin Heidelberg},
	keywords = {Emerging ICT, methodology, social consequences},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_5},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_5},
	author = {Bernd Carsten Stahl},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1074,
	title = {What Future? Which Technology? On the Problem of Describing Relevant Futures},
	volume = {356},
	year = {2011},
	pages = {95-108},
	publisher = {Springer Berlin Heidelberg},
	keywords = {Emerging ICT, epistemology, ontology, participative technology assessment},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_7},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_7},
	author = {Bernd Carsten Stahl},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {1068,
	title = {Will Current Trends in Information Systems Development Lead to More Visible Usage of Socio-technical Approaches?},
	volume = {356},
	year = {2011},
	pages = {295-297},
	publisher = {Springer Berlin Heidelberg},
	isbn = {978-3-642-21363-2},
	doi = {10.1007/978-3-642-21364-9_20},
	url = {http://dx.doi.org/10.1007/978-3-642-21364-9_20},
	author = {Alter, Steven and Mikko Korpela and Petkov, Doncho and Nancy Russo},
	editor = {Chiasson, Mike and Ola Henfridsson and Helena Karsten and DeGross, JaniceI.}
}
@article {762,
	title = {Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India},
	year = {2008},
	month = {2008},
	pages = {331 - 339},
	abstract = {Offshoring is motivated by the relocation and standardization of organizational services to remote locations{\textemdash}typically the so-called developing nations{\textemdash}in order to achieve substantial cost efficiencies. Standardized business practices, aided by
 information technologies, are assumed to mobilize and recover the service practices in these new contexts. In this paper,
 we examine the boundary objects and boundary work involved in call center work. Data from several interviews with managers,
 industry consultants, and agents in the call center industry reveal that the recovery of call center practices in India involves
 substantial managerial and employee work, in order to manage and stitch together the diverse cultural and practical interests
 of the various groups. As a result, beneath the automated and simplified appearance of call center work is an underlying complexity
 of boundary work and boundary objects involved in linking the various participants{\textemdash}both human and nonhuman{\textemdash}into a temporarily
 stable industry. The result is a complication to both utopian and dystopian views of call center work.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_24},
	author = {Devadoss, Paul and Chiasson, Mike}
}
@article {764,
	title = {eHealth: Redefining Health Care in the Light of Technology},
	year = {2008},
	month = {2008},
	pages = {357 - 362},
	abstract = {Information and communication technology is now the major enabler for healthcare organizations on many levels{\textemdash} national, regional and local{\textemdash}hoping to achieve structural and cultural change in healthcare provision; for example, the UK{\textquoteright}s NPfIT (National Program for IT) and the National Health Information Initiative in the United States. Final NPfIT costs are variously estimated from {\textsterling}12billion to {\textsterling}31 billion. Major initiatives are also underway in other developed as well as developing economies to address healthcare issues with eHealth technologies.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_28},
	author = {Chiasson, Mike and Flynn, Donal and Bonnie Kaplan and Lehoux, Pascale and LeRouge, Cynthia}
}
@article {781,
	title = {The Service Behind the Service: Sensegiving in the Service Economy},
	year = {2008},
	month = {2008},
	pages = {117 - 126},
	abstract = {In this modest essay, we reflect on the crucial role of sensegiving, and hence sensemaking, in the creation of IT-enabled service encounters. {\textquotedblleft}Creation{\textquotedblright} has two meanings here: (1) the design of repeatable (reproducible) IT-enabled services, and (2) the on-going coproduction of IT-enabled service events by service providers and recipients. Indeed, we will argue that the sense given by diverse and role-differentiated actors
 constitutes in its own way a crucial and pervasive service that enables services in the more familiar sense. Sense-giving,
 as a {\textquotedblleft}service behind the service,{\textquotedblright} is of particular salience when it comes to novel IT-enabled services, because of the challenges
 posed by their innovative character. As a practical matter, we are especially interested in how failures in the delivery of
 innovative services can be caused by shortfalls in sensemaking and sensegiving, and how the difference between successful
 and failed service outcomes commonly turns on choices made during the design of IT-enabled service systems. These designs
 either recognize and embrace, or marginalize and ignore, the required and novel sensemaking and sensegiving of employees and
 customers. We also recognize that system designs are rarely determinative (as constraining as they might prove to be), and
 that service outcomes will still depend on the variable appropriation of information technology in real situations of practice.
 We conclude our essay by outlining some research directions in IT-enabled service delivery, arising from these issues.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_8},
	author = {Ramiller, Neil and Chiasson, Mike}
}
@article {787,
	title = {Virtuality and Non-Virtuality in Remote Stock Trading},
	year = {2008},
	month = {2008},
	pages = {159 - 172},
	abstract = {Advances in information technology allow for remote working, leading to suggestions that remote individuals can operate in virtual instead of face-to-face teams. This paper considers the continuation of face-to-face communication in a European group
 of stock traders, despite the capabilities of information technology to individuate the work. The case illustrates that traders
 prefer and need to work in face-to-face settings for various reasons. Short-term reasons arise from a need for instant and
 effortless communication in their manipulation of market prices and for instant knowledge sharing, leading to both higher
 individual and collective profits. Long-term reasons arise from a need for continuous learning by novices and experts, as
 stock markets and stock prices settle into behavioral patterns over longer periods of time. The implications for computing
 and work are discussed.
},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_11},
	author = {Fuente, Roger and Chiasson, Mike and Devadoss, Paul}
}
@article {374,
	title = {Virtuality and Non-Virtuality in Remote Stock Trading},
	year = {2008},
	month = {2008///},
	pages = {159 - 172},
	abstract = {Advances in information technology allow for remote working, leading to suggestions that remote individuals can operate in virtual instead of face-to-face teams. This paper considers the continuation of face-to-face communication in a European group of stock traders, despite the capabilities of information technology to individuate the work. The case illustrates that traders prefer and need to work in face-to-face settings for various reasons. Short-term reasons arise from a need for instant and effortless communication in their manipulation of market prices and for instant knowledge sharing, leading to both higher individual and collective profits. Long-term reasons arise from a need for continuous learning by novices and experts, as stock markets and stock prices settle into behavioral patterns over longer periods of time. The implications for computing and work are discussed.},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8_11},
	author = {Fuente, Roger and Chiasson, Mike and Devadoss, Paul}
}
@article {332,
	title = {Exploring the Nature of Virtuality},
	year = {2007},
	pages = {373 - 377},
	abstract = {There has been considerable interest in the topic of virtuality over the last few years among both academics and practitioners. The focus of attention has generally been on how to improve collaboration and knowledge sharing, how to develop trust and cohesiveness within virtual organizations, virtual teams and virtual communities, and how to best support virtual interactions. Underlying this research area is the assumption that we possess sufficient understanding about the nature of virtuality and that we know how to distinguish {\textquoteleft}what is virtual{\textquoteright} to {\textquoteleft}what is not virtual{\textquoteright}. Even though several of us have attempted on various occasions to make a contribution in this field, we increasingly recognize that the nature of virtuality has not been well conceptualized in the literature. Part of the reason for this is that researchers, including us, often have the tendency to compare the virtual (distributed and CMC-based) to the traditional (collocated, and face-to-face) environment. We question this purely technological distinction, but recognize that virtuality, as an IT-enabled phenomenon, is increasingly extending its reach, becoming more global and more pervasive across all spheres of society. The theme of this panel is to examine, appreciate, and debate the multi-dimensional nature of what virtuality has been, is, and may become-specifically, its global and local dimensions, including the different interpretations that are and should be given to these dimensions.},
	doi = {10.1007/978-0-387-73025-7_26},
	author = {Niki Panteli and Chiasson, Mike and Yan, Lin and Angeliki Poulymenakou and Papargyris, Anthony}
}
@article {697,
	title = {Taking People out of the Network: A Deconstruction of {\textquotedblleft}Your Next IT Strategy{\textquotedblright}},
	year = {2006},
	pages = {317 - 332},
	abstract = {Web services are frequently discussed as {\textquotedblleft}the next big thing{\textquotedblright} in information technology architecture. The picture painted by pundits, practitioners, IT vendors, and academics is appealing technically: Web service applications {\textquotedblleft}exposed{\textquotedblright} to one another
 through standard protocols, navigating through an open infrastructure to search out counterparts over the Internet, with {\textquotedblleft}seamless{\textquotedblright}
 integration across business processes and enterprises, without human intervention. However, the vision of a computing architecture
 that takes {\textquotedblleft}people out of the network{\textquotedblright} has troubling social implications. In this paper, we utilize deconstruction as an analytic
 approach to examine a paper that promotes Web services, entitled {\textquotedblleft}Your Next IT Strategy{\textquotedblright} (Hagel and Brown 2001). Our analytic
 purpose is to generate interpretations of the text that surface assumptions about how this IT innovation may influence the
 social organization of IT-related work. Our interpretation suggests that the Web services architecture could contribute to
 reproduction and consolidation of control among already powerful socio-economic actors, while restructuring and automating
 the work of IT professionals and other knowledge workers. We conclude with a discussion of deconstruction as a research approach
 to investigate issues of social inclusion and IT innovation.
},
	doi = {10.1007/0-387-34588-4_21},
	author = {Elizabeth Davidson and Chiasson, Mike and Ruikar, Sachin}
}
@article {264,
	title = {The Crisis of Relevance and the Relevance of Crisis: Renegotiating Critique in Information Systems Scholarship},
	year = {2004},
	month = {2004},
	pages = {143 - 158},
	abstract = {Information systems as a discipline has recently been under pressure to justify its existence as a core subject within the management curriculum. There has also been recent pressure about the relevance of the IS research agenda. These are pressures felt at the more general level of business education as well, and calls have been made for business scholars to take a more holistic approach to scholarship as well as to make more explicit links to the practice of business. We take the position in this paper that the pressures can be addressed in one way by renegotiating the notion of scholarly critique. Specifically, we reconnect the idea of critique to that of crisis and attempt to show how crisis has the potential to reengage the IS scholar with praxis and help bring the often disparate projects of research, teaching, and consulting into an integrated scholarly enterprise.},
	url = {http://dx.doi.org/10.1007/1-4020-8095-6_9},
	author = {Marcon, Teresa and Chiasson, Mike and Abhijit Gopal}
}
@article {235,
	title = {Crossing Disciplinary Boundaries: Reflections on Information Systems Research in Health Care and the State of Information Systems},
	year = {2004},
	month = {2004},
	pages = {657 - 658},
	url = {http://dx.doi.org/10.1007/1-4020-8095-6_39},
	author = {Barber, Nicholas and Brennan, Patricia and Chiasson, Mike and Tony Cornford and Elizabeth Davidson and Bonnie Kaplan and Klecu{\'n}, Ela}
}
