@inbook {martinez2017aconditions,
	title = {A Geographic and Mixed Methods Approach to Capture Unequal Quality-of-Life Conditions},
	booktitle = {HANDBOOK OF COMMUNITY WELL-BEING RESEARCH},
	series = {International Handbooks of Quality-of-Life},
	year = {2017},
	month = {Jan},
	pages = {385{\textendash}402},
	publisher = {SPRINGER},
	organization = {SPRINGER},
	isbn = {978-94-024-0876-8},
	issn = {2468-7227},
	doi = {10.1007/978-94-024-0878-2_20},
	author = {Martinez, J and Verplanke, J and Miscione, G},
	editor = {Phillips, R and Wong, C}
}
@conference {miscione2013opennessconsequences,
	title = {Openness may not Mean Democratization - e-Grievance Systems in their Consequences},
	year = {2013},
	publisher = {University of Twente},
	organization = {University of Twente},
	address = {Enschede},
	author = {Miscione, G and Pfeffer, K and Martinez, J and De{\textquoteright}, R}
}
@article {miscioneopenness,
	title = {OPENNESS MAY NOT MEAN DEMOCRATIZATION},
	year = {2012},
	author = {Miscione, G and Pfeffer, K and Martinez, J and De, R}
}
@booklet {georgiadou2010theagendas,
	title = {The Citizen Edge: using Virtual Globes to Improve Participation in Setting Policy Agendas},
	year = {2010},
	publisher = {.},
	author = {Georgiadou, Y and Verplanke, J and Miscione, G and Martinez, J}
}
@inbook {verplanke2010citizenegovernment,
	title = {Citizen surveillance of the state: A mirror for egovernment?},
	volume = {328},
	year = {2010},
	month = {Jan},
	pages = {185{\textendash}201},
	abstract = {{\textcopyright} IFIP International Federation for Information Processing 2010. This paper discusses, conceptually and empirically, the role of geographic ICT (geoICT) and virtual globes (e.g. Google Earth) at the interface of public policy and citizens. Our preliminary findings from on-going field work in an Indian city and in Zanzibar suggest that virtual globe technology can potentially transfer to citizens surveillance power, traditionally held by the government. Starting from the traditional electronic government framework, where bureaucracy acts as a filter between policy makers and citizens with grievances, we outline an emerging framework where commercial virtual globes act as mediators between policy-makers and citizens. We show that the emerging framework holds the potential of allowing citizens concerned, in our case, about the quality of water services, to influence policy makers directly. The virtual globe acts as a mirror to the traditional eGovernment framework and lends a different societal visibility both to public services provision, and to localized citizens{\textquoteright} needs.},
	isbn = {9783642154782},
	issn = {1868-4238},
	doi = {10.1007/978-3-642-15479-9_19},
	author = {Verplanke, J and Martinez, J and Miscione, G and Georgiadou, Y and Coleman, D and Hassan, AA}
}
@article {verplankecitizenegovernment,
	title = {Citizen Surveillance of the State: A Mirror for eGovernment?},
	journal = {SSRN Electronic Journal},
	year = {2010},
	publisher = {Elsevier BV},
	doi = {10.2139/ssrn.2617208},
	author = {Verplanke, J and Martinez, J and Miscione, G and Georgiadou, Y and Coleman, D and Hassan, AA}
}
