@article {867,
	title = {When success turns into failure: a package-driven business process re-engineering project in the financial services industry},
	journal = {Journal of Strategic Information Systems},
	volume = {8},
	number = {4},
	year = {1999},
	pages = {395-417},
	keywords = {strategic information systems, business process reengineering, BPR, case study, ERP, SAP},
	author = {Larsen, Melissa and Michael D. Myers}
}
