@article {278923,
	title = {Balancing interpretation and intervention in information systems research: the action case approach},
	year = {1997},
	pages = {524{\textendash}541},
	publisher = {Chapman \& Hall, Ltd.},
	address = {Philadelphia, PA, USA},
	isbn = {0-412-82360-8},
	author = {Vidgen, R. and Braa, K.}
}
