@article {309,
	title = {A Process Maturity Model for Geographically Dispersed Software Sustenance Operations},
	year = {2007},
	pages = {133 - 148},
	abstract = {An increase in demand for software services has led to development of software from different dispersed locations. This has brought in complexities to managing software projects. This research work focuses on the development of a process maturity model that balances different perspectives in one organization that is carrying out software sustenance work from geographically dispersed locations.},
	doi = {10.1007/978-0-387-73025-7_11},
	author = {Sharma, Rajeev and Krishna, S.}
}
