@article {DBLP:conf/ifip8-2/KendallKK03,
	title = {The Emergence of ICTs for Developing Countries: Using Dramatistic Analysis to Identify the Heroes and Villains},
	year = {2003},
	pages = {403-418},
	author = {Kenneth E. Kendall and Julie E. Kendall and Muhammadou M. O. Kah}
}
