@conference {miscione2013opennessconsequences,
	title = {Openness may not Mean Democratization - e-Grievance Systems in their Consequences},
	year = {2013},
	publisher = {University of Twente},
	organization = {University of Twente},
	address = {Enschede},
	author = {Miscione, G and Pfeffer, K and Martinez, J and De{\textquoteright}, R}
}
