@misc{1833, author = {Gabriella Volpe and Matthias Schulte-Althoff and David Dillmann and Emmanuelle Maurer and Yannic Niedenzu and Philipp Schließer and Daniel Fürstenau}, title = {Humanoid Social Robots and the Reconfiguration of Customer Service}, year = {2020}, booktitle = {The Future of Digital Work: The Challenge of Inequality}, journal = {The Future of Digital Work: The Challenge of Inequality}, pages = {310-325}, publisher = {Springer International Publishing}, isbn = {978-3-030-64697-4}, url = {http://dx.doi.org/10.1007/978-3-030-64697-4_23}, doi = {10.1007/978-3-030-64697-4_23}, note = {ISSN: 1868-422X}, annote = {ISSN: 1868-422X}, key = {bibcite_1833}, }