@inproceedings{1617,
  author = {G Miscione and K Pfeffer and J Martinez and R De’},
  title = {Openness may not Mean Democratization - e-Grievance Systems in their Consequences},
  year = {2013},
  publisher = {University of Twente},
  address = {Enschede},
  language = {eng},
  key = {miscione2013opennessconsequences},
}