@misc{1360,
  keywords = {Instant messaging (IM), computer-mediated communication (CMC), knowledge transfer, knowledge generation, work performance},
  author = {CarolX.J. Ou and DarrenW.L. Leung and RobertM. Davison and Mike Chiasson and Ola Henfridsson and Helena Karsten and JaniceI. DeGross},
  title = {The Impact of Instant Messaging Tools on Knowledge Management and Team Performance},
  year = {2011},
  booktitle = {Researching the Future in Information Systems},
  journal = {Researching the Future in Information Systems},
  series = {IFIP Advances in Information and Communication Technology},
  volume = {356},
  pages = {131-148},
  publisher = {Springer Berlin Heidelberg},
  isbn = {978-3-642-21363-2},
  url = {http://dx.doi.org/10.1007/978-3-642-21364-9_9},
  doi = {10.1007/978-3-642-21364-9_9},
  language = {eng},
  key = {1076},
}