@misc{804,
  author = {Can Albayrak and Andreas Gadatsch and Dirk Olufs},
  title = {Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)},
  abstract = {IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company{\textquoteright}s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).
},
  year = {2009},
  booktitle = {Information Systems {\textendash} Creativity and Innovation in Small and Medium-Sized Enterprises},
  journal = {Information Systems {\textendash} Creativity and Innovation in Small and Medium-Sized Enterprises},
  series = {IFIP Advances in Information and Communication Technology },
  volume = {301/2009},
  chapter = {13},
  pages = {180 - 191},
  publisher = {Springer},
  issn = {978-3-642-02387-3},
  doi = {http://dx.doi.org/10.1007/978-3-642-02388-0_13},
  language = {eng},
  key = {804},
}