@misc{278896,
  author = {T. Shaw and S. Jarvenpaa},
  title = {Process models in information systems},
  year = {1997},
  booktitle = {Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research},
  journal = {Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research},
  pages = {70{\textendash}100},
  publisher = {Chapman \& Hall, Ltd.},
  address = {Philadelphia, PA, USA},
  isbn = {0-412-82360-8},
  language = {eng},
  key = {278896},
}