@misc{1089,
  author = {Ravishankar Mayasandra and Shan Pan and Michael Myers},
  title = {Viewing Information Technology Outsourcing Organizations Through a Postcolonial Lens},
  abstract = {This paper discusses some of the difficulties and challenges that an information technology (IT) firm in a developing country faces in its attempt to become a global player. In 1999, the firm KnowICT embarked on a strategic project called Knowledge
 Management (KM), whose main purpose was to unify and integrate knowledge that resided in the various organizational business
 units into one strategic knowledge infrastructure. By combining the knowledge resources dispersed in the various organizational
 business units, KnowICT managers hoped that KnowICT could be transformed into a leading global IT consultancy firm, rather
 than be seen just as a provider of routine outsourcing jobs. Although at a basic operational level the KM project has been
 deemed a success, the attempt to combine the knowledge resources from the various organizational business units proved more
 difficult than anticipated. We use postcolonial theory to explain the difficulties and challenges that KnowICT faces. Postcolonial
 theory draws attention to issues of power, ownership, control, and identity. We suggest postcolonial theory can meaningfully
 enhance our understanding of the development and use of information and communication technologies in developing countries.
},
  year = {2006},
  booktitle = {Social Inclusion: Societal and Organizational Implications for Information Systems},
  journal = {Social Inclusion: Societal and Organizational Implications for Information Systems},
  pages = {381 - 396},
  doi = {10.1007/0-387-34588-4_25},
  language = {eng},
  key = {701},
}